Best Customer Success Management Solution

Recognizes the best solution for managing customer development, upselling opportunities, improving retention rates and reducing churn.

ChurnZero - ChurnZero

ChurnZero helps subscription businesses fight churn. Its solution allows businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Washington, D.C. and is backed by leading investment firms such as JMI Equity, Baird Capital, Grotech Ventures and Middleland Capital.

Product Features

  • Command Center- Manage your to-dos and your customers in a single comprehensive view
  • Health Scores- Get a clear picture of your customers’ health and renewal likelihood
  • Segmentation- Make your outreach more purposeful by targeting customers based on firmographic, lifecycle, and behavioral data
  • Real-Time Alerts- Proactively stay on top of changes to an account/contact
  • Journeys- Rescue rouge accounts and take control of your customer lifecycle
  • Plays- Make automation personable with playbooks without sacrificing the human element
  • In-App Messaging- Connect with your customers as they are engaged with your product
  • WalkThroughs- Lead customers straight to value with multi-step guided product tours
  • Surveys- Gauge customer sentiment through CSAT, NPS, and CES surveys
  • Reporting- Get a 360-degree view of your customers and share insights across your company with Live Exports
  • Custom Dashboards- Build dashboards with customizable widgets using, data from account/contact attributes, segments, events, and account/contact metrics
  • ChatBots- Get need-to-know info on the go, using quick look-up commands in Slack or Microsoft Teams
  • REST API- Enable your org to streamline operations through seamless sharing into the rest of your company’s tech stack
  • Go To ChurnZero's Web Site
  • Go To Product Site
  • Supporting Video
  • ChurnZero Logo

    Medallia Strikedeck - Medallia, Strikedeck

    Medallia Strikedeck enables businesses to measure, manage, and monetize the customer experience they deliver. It starts by creating a 360-degree view of the customer by seamlessly weaving together customer data from a multitude of sources – CRM, Marketing Automation, Finance, Billing, Contracts, Support, and Product Usage. Its intelligent algorithms glean valuable insights from the data and present them to users in intuitive dashboards that are not only easy to use but also focus the user’s attention on tasks that matter most. Medallia Strikedeck empowers Customer Success teams to transform their customer communications with out of the box playbooks and workflows for common events in the customer lifecycle. It enables users to segment customers and deliver service that is appropriate to the needs of each segment. Teams are enabled to provide an appropriate level of hand-holding as customers traverse each phase of the customer lifecycle – from initial onboarding to stabilization, all the way to expansion. Medallia Strikedeck equips CS teams with the right tools to scale their customer base by intelligent automation of responses to common events. It works silently in the background, automatically responding to triggers while alerting CS professionals to the events that need their attention. This means that the Customer Success team can focus on delivering the best experience to customers, instead of wasting their time on mundane and repetitive tasks.
  • Go To Medallia, Strikedeck's Web Site
  • Go To Product Site