Best Customer Education LMS

Honors the best customer education or extended enterprise Learning Management System (LMS) that help users engage with the product and elevate customer engagement.

Brightspace - D2L

Video: https://videos.d2l.com/watch/8RMqKbdPTXMxFCe9HxgDeh?

Brightspace is an online learning platform built by D2L for educators and administrators who care deeply about student success and engagement. Brightspace provides a set of tools to quickly enable all student and faculty members to be more successful and achieve their potential.  

Brightspace is a modern cloud-based learning platform that makes virtual and blended learning easy, flexible, smart and supports all types of learning experiences. We help our clients reach their learning goals by supporting all mobile devices, ensuring accessibility for all students and making it simple to drag-and-drop content to create engaging courses.

D2L enables the future of learning with a gaming engine, adaptive learning, video management, virtual personal assistants, templated interactives for course design, full support for competency-based learning, and actionable learning analytics – helping both teachers and students improve outcomes – making predictions that help you take the right actions.  

Access –

Access to learning has changed for millions of students. Should buildings need to close or if a virtual option is preferred by families, it’s critical that students are set up for success. D2L Brightspace provides flexible access to learning, connecting students to their schools on any device, anywhere. 

D2L Brightspace is the only leading learning management platform specifically designed for mobile, with native apps and fully responsive web design. It can be accessed from any browser—on cell phone, tablet, laptop, or desktop—so that students can learn from anywhere, at any time. D2L Brightspace also features offline content access so students can access materials whenever and wherever they need them. 

D2L Brightspace is also the only learning innovation platform that includes accessibility tools and features aligned with WCAG 2.1 AAA. This commitment to Universal Design for Learning (UDL) means our platform is designed with accessibility in mind and is interoperable with assistive technologies. We support teachers in technology, content, and pedagogy, so courses are more accessible for students with disabilities in each of these areas. 

  • Our standards-compliant technology platform and tools allow teachers and students using assistive technologies to easily create and access learning content and activities. 
  • Built-in accessibility checking tools and accessible course templates assist with making great content for everyone. 
  • Numerous features in D2L Brightspace allow differentiation in instruction, assessment, and engagement, and enable teachers to align their pedagogy with the principles of UDL. 

We are a trusted partner for schools that care as deeply as we do about using technology to make education more accessible. We’re passionate about helping teachers create and deliver transformative learning experiences that ensure all learners achieve more than they dreamed possible. 

Customization, Design flexibility and Ease of use-

We empathize with learners and educators to design delightful, intuitive experiences that foster lifelong learning. Progressive Disclosure is an industry term that means the interface shows a basic set of options that meet most needs and reveals more as required. It means we design our products so that all users can get the basics done, but also quickly incorporate more advanced options as they need them. We do this through insights gained from user research, so that we can ensure this is done well and that the end-to-end experience is meaningful and cohesive for educators and students.

This design philosophy helps achieve the full spectrum of technology adoption at an institution by providing a seamless, easy to use experience meeting the 80% of use-cases up-front while not sacrificing the flexibility and depth that the advanced 20% of the population requires. 

With changes that impact the end-users of the product such as: instructional technologist, faculty, teaching assistants and students, it’s important that we listen to our end-users to drive future enhancements and streamlined user experience improvements. We do this by ensuring we have empathy in product design and development through conducting generative user research with people in the roles that we’re designing for. Research allows us to make sure that we understand users’ goals, challenges, needs, and expectations and to confirm that they can successfully use what we create.

For nonreaders and early readers, D2L Brightspace offers age-appropriate icons and “Funster mode,” where little ones can showcase their growth in Portfolio. As students mature, offer them more advanced features, like the ability to self-enroll in supplemental courses.

For English language learners with various language needs, D2L Brightspace auto-generates closed-captions for videos in different languages with Video Note. Various language translations of the platform are available and content translation can be provided through our partners. There are also many opportunities to incorporate audio and video instead of (or in addition to) text throughout the platform. 

Continuous Innovation: New Services, Features, and Tools - 

As we work to emerge from the changes that were brought about by the pandemic, we here at D2L continuously worked to deliver new features and improve upon existing ones to help them connect, communicate, and stage engaged while teaching and learning from home, blended, or fully online. 

Distribute and Manage Courses Across Multiple Systems 

When COVID-19 hit, we quickly heard from our clients that distributing and managing courses within an institution where there may not be an instructor available, and many institutions especially within a state, looking to share & consolidate wherever possible. Clients were struggling with exporting/importing course packages between different LMSs, lacking resources to setup and distribute accounts or arrange for single sign-on integrations. We responded with a new feature called Course Publisher. Institutions can simply take an existing Brightspace course, publish it and distribute it. This results in a seamless, secure transition into the Brightspace course from the external LMS, no user provisioning or SSO is required. The Course publisher removes the risk of distributing copies of their intellectual property through traditional course packages, as all the content remains securely in Brightspace. An additional benefit to our clients since external learners are enrolled into Brightspace through the tool, our customers can leverage all the great reporting tools available to them today to track external learner progress and measure effectiveness of their course content. For students, this means not having to manage multiple credentials - they simply log into their home LMS, click on a link to launch into our customers' full Brightspace course. 

Enabling Human Connections

While there has been a complete transformation of the education system during the pandemic, learners with disabilities have also borne the brunt of lack of accessibility to high-quality education in the face of a lapse of the traditional learning space. When schools started to shut their doors due to the pandemic, it was clear that the first need was to quickly replicate the face-to-face classroom time with Zoom, Microsoft Teams, and Google Meet. D2L responded by making many improvements to the integration experience, ensuring it was a key component of the learning ecosystem.

Now, schools are now revisiting and finding value to create a more accessible, efficient, and personalized experience with video and again D2L is responding with embedding video experiences throughout the Brightspace product and making it simple and easy to use for all users. Our Video Note tool provides teachers with a fast and easy way to record and upload accessible lessons and feedback for learners, resulting in a sharp rise in Video Note adoption (more than 3500%—over the past two years). Recently we’ve expanded the capabilities include searchable existing recorded content, editors, adaptive streaming, customizable content titles and descriptions, and the ability to utilize reporting. A strength of our Video Note tool provides automatic closed captioning in multiple languages for recording videos and the ability to manually add or update captions for all users in the Brightspace platform, no third-party technology required. Memorable, impactful online learning has human connection at its heart and with our video functionality it supports enabling learners who are deaf or hard-of-hearing to understand and respond to audio aspects of visual communication.

Brightspace Portfolio 

Beyond video, our customers told us that they wanted easy ways to keep learners engaged – especially young learners who have been over the past couple of years, sporadically at home. Using Portfolio and the Portfolio app, students of all ages can capture and share their learning journey with educators, who can then evaluate and share with parents using Brightspace for Parents. Portfolio isn’t new, and having portfolio connected to a personal mobile device isn’t new either, but in the past couple of years several new needs emerged. What can we do to help families with multiple children at home now sharing a mobile device? Or those that rely on the Portfolio funster mode for non-readers, which is designed for in-class use only? For them, we created Portfolio family mode. With these changes, Portfolio usage has taken off with more than 7500% growth in adoption over the past couple of years.

Recently, our K12 clients have seen a need also arise for a way to collect evidence of and self-reflections for things such as extracurricular activities, internships, and independent learning/research. D2L responded by designing and releasing features that support students collecting, sharing evidence of learning not associated with a course. Watch this video as a student walks through a step-by-step guide on using Portfolio.

Brightspace Parents & Guardian App 

It’s never been more important to ensure it is easy for students, families, and teachers to connect, stay informed and to receive notifications. Working in close collaboration with our clients, we have released our Parents & Guardian mobile application which displays some of the most important information in D2L Brightspace. In the Work to Do widget, you can view the following activities: Assignments, Discussions, Quizzes, Surveys, and Checklists that have an upcoming or past due date. Assignments and Discussions can also be opened to reveal more details. The app gives parents, guardians, caregivers, and families a window into the classroom in the palm of their hand. With the push notifications, everyone can stay informed and maintain awareness of upcoming work. For homes with multiple students in the same school district, the Brightspace Parent & Guardian App conveniently acts as a one-stop shop where each of their students’ progress can be viewed at any time. Watch this video as a guardian walks through common use cases for the mobile application. 

Integration –

Even with Brightspace’s exceptional track record of scalability, reliability, responsiveness, accessibility, we also benefit from online learning solutions outside of our platform. We believe open always wins—with people and with products. That’s why we continue to build integrations and partnerships that promote safe and secure learning experiences and encourage our customers to blend Brightspace into their broader online ecosystems. Unlike other walled garden learning platforms, Brightspace is open and includes source code libraries and standards-based integrations such as IMS One Roster, LTI Advantage, AICC, and xAPI that let users create their own ideal mix of tools, content, and applications. This open approach allows our customers to maintain easy access to their data through APIs, download critical datasets, and incorporate timely insights into their day-to-day workflows. 

We offer our customers choice in the online tools they use in and outside the classroom. In 2021, D2L signed IMS Global Learning Consortium’s Standards First Pledge, demonstrating our commitment to make open standards the primary choice for education technology and empower customers to determine the right mix of solutions to support their business and learners. Today, D2L’s Brightspace platform is a leader in the industry with 17 IMS certifications and is recognized as the first commercial learning management system certified for IMS Learning Information Services. This interoperability between systems delivers a better experience for learners and helps customers avoid additional costs, inflexibility and barriers created by closed systems. Supporting open standards is entrenched in D2L’s DNA. We care deeply about building a learning platform that is a hub to an open ecosystem of over 1,800 integrated technologies. We work hard to give our clients choice and easy integration through open standards. 

Positive impact –

Feedback and assessment tools streamline the process for teachers to provide feedback. And with tools such as annotations, video and audio feedback, rubrics, and anonymous marking, feedback will be specific, relevant, meaningful and timely – leading to better student outcomes. 

Reports –

Meaningful data drives better instructional decisions. Tying student achievement data to teacher evaluations is becoming a commonplace practice for many institutions. Being able to access and use data in the classroom itself is no longer an option, but a necessity. 

The Brightspace platform offers flexible, multi-source data reporting features to help understand what students have mastered. Examples supporting data-driven instruction may include: 

  • Formative classroom assessment data for determining how effective a lesson is.
  • Benchmark test data for measuring mastery on units of study, or a set of learning objectives, as part of accountability.
  • Rubrics that provide teachers with standardized evaluation methods and give students the opportunity to assess their own work prior to submission.

Data is available based on multiple assessment types, including diagnostic, formative, and summative. Diagnostic and formative assessment data allows a teacher to measure a student’s understanding and differentiate instruction in precise ways. Summative assessment data helps students prepare for state assessments and track schools’ accountability. 

The Brightspace platform supports holistic and analytic rubrics for the evaluation of learner performance on activities linked to specific competencies and learning objectives. Rubrics are available through a variety of course tools, including Quizzes, Dropbox assignments, Grades, ePortfolio items, and Discussions. 

Instructors can subsequently tie learning objectives to these various items to assess what students do not know before moving forward. State standards can be imported and used to align competencies and objectives within a course. This allows assessments, assignments, and activities to be tailored to the curriculum, further supporting the collection of student performance data. This information can be accessed through Quiz and User Progress Reports, and—more powerfully—analytics tools. 

The Brightspace Advanced Analytics solution provides reporting at both institutional and user levels. Activity reports and academic achievement charts, for example, support the administrative team while specific learning deficiency reports assist classroom decision making. Advanced Analytics helps users identify specific student needs and interests. The solution presents data in meaningful ways that help efficiently meet academic challenges. Instead of waiting for standardized test results to gauge the direction of the classroom or school, Advanced Analytics provides the data immediately

Security –

At D2L, we take security and privacy very seriously. Our approach puts our client’s security and data confidentiality, availability and integrity first. Our process works, demonstrated by a track record of delivering reliable security to all of our clients. D2L’s contracts include confidentiality provisions that prohibit D2L from disclosing customer confidential information, including customer data, except under certain defined circumstances, such as when required by law. D2L agrees not to access customer’s accounts, including customer data, except to maintain the service, prevent or respond to technical or service problems, at a customer’s request in connection with a customer support issue, or where required by law. We take our responsibility to protect the confidentiality, availability and integrity of your data seriously, which is why we have the following certifications: https://www.d2l.com/security/certifications/

 

We design the Brightspace platform with privacy in mind. We have a long-standing practice of proactively incorporating privacy features into our products and practices. Privacy by Design is how we develop our solutions and helps maintain the trust of our learners. 

We also understand the importance of regulatory compliance with respect to the security, and privacy of information. Our services support compliance with your privacy and security requirements. We have invested significant engineering, process, and security efforts into our offerings to help our clients address user data privacy under relevant privacy laws. 

The Brightspace platform supports compliance with rigorous standards. 

  • GDPR (The General Data Protection Regulation 2016/679)
  • FERPA (Family Educational Rights and Privacy Act) 
  • COPPA (Children’s Online Privacy Protection Act of 1998) 
  • PIPEDA (Personal Information Protection and Electronic Documents Act) 
  • LGPD (Brazilian General Data Protection Law) 
  • ISO 27001, 27018, SOC 1 Type 2 and SOC 2 Type 2, Cloud Security Alliance (CSA), Security, Trust and Assurance Registry (STAR) 
  • We are EU-U.S. Privacy Shield certified and are a proud signatory of the Privacy Pledge. 

While certifications are an important step in making sure we’re doing the right things, we know that training our people is just as important. We use the Brightspace platform ourselves to train our employees on privacy and security best practices and to confirm their compliance with our internal security policies. And we run regular “tabletop” (fire drills) exercises to be certain that our employees are prepared to respond and protect user data in any situation. 

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    The Northpass Platform - Northpass, Inc.

    Northpass: Turning Customers into Power Users

     

    The Northpass platform is a purpose-built learning solution for line-of-business operators seeking to empower their customers to become power users of their product. We help forward-thinking companies transform their customer experiences with a better way to educate their customers on their products and best practices.

     

    With a focus and goal to accelerate business growth through the power of learning, Northpass has been enabling customers to better understand and find value in the products they are using.

    We see learning-powered initiatives as the most significant force multiplier of a business’ performance. When a company is equipped with the right vision, strategy and people, these key ingredients are what make a business “go.” Assuming the vision and strategy are solidified, nothing fuels growth quite like arming people with the right knowledge and skills to succeed.

    Northpass has embraced delivering customer training for Customer Success (CS), Marketing, Product/Engineering and other organizations. For the aforementioned, ensuring their users succeed, enjoy their interactions and remain loyal is an imperative. This translates into effective customer onboarding and continual learning playing a pivotal role in the cultivation of a world-class CS.

    To deliver on this, the Northpass platform consists of:

     

    • Course authoring: For the rapid creation and deployment of learning content at scale.
    • Certification engine: To assist in defining what success looks like and issuance of credentials upon the completion of assigned training modules.
    • Tracking & reporting: Administrator-level tools designed to ensure the highest possible engagement and completion rates for learners.
    • Mobile learning interface: A friendly UX that allows access across mobile devices.
    • Implementation assistance: If needed, Northpass aids in launching learning programs.
    • Customer support: The Northpass team is here to answer product-related questions and address issues on the fly.

     

    Where Northpass is evolving the typical LMS is seen across several elements. Content, for example, can be personalized at the user level and can be delivered just-in-time (JIT) natively through a product, application or website. Additionally, customization is at the forefront as we encourage Northpass customers to “speak” to the learner — to increase engagement — as they progress through each layer of their journey. Critically, Northpass was purpose-built to scale for enterprise-grade businesses. 

    We look forward to showing you the platform in action.

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    Thought Industries Customer Learning Cloud - Thought Industries

    Thought Industries unlocks the potential of learning with our industry-leading learning technology. We were founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our growing team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, net revenue, and retention rates for customer, partner, and professional training.

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